ivorygates: (DW DREAMWIDTH RAINBOW "D&qu)
[personal profile] ivorygates
http://www.dreamwidth.org/support/faqbrowse.bml?faqid=173 Revised. Information on how the latest code-push affects Transmogrified; fixes.


http://www.dreamwidth.org/support/faqbrowse.bml?faqid=152 Revised. Information on the new BETA VERSION Suggestions Generator. Which doesn't, um, generate suggestions, but allows you to make them...

Updates

Jul. 11th, 2009 01:47 am
ivorygates: (Default)
[personal profile] ivorygates
http://www.dreamwidth.org/support/faqbrowse.bml?faqid=175 "Can I Download My Dreamwidth Journal?" is a how-to on using the "Export Journal" Tool.

http://www.dreamwidth.org/support/faqbrowse.bml?faqid=149 "Site pages do not display properly in older browsers, including Internet Explorer 6" discusses workarounds for site-surfing for those using older browsers.

http://www.dreamwidth.org/support/faqbrowse.bml?faqid=152 "Where can I leave suggestions for site improvements?" covers where you can make site suggestions.

FAQ Update

May. 16th, 2009 01:07 am
ivorygates: (Default)
[personal profile] ivorygates
One new FAQ, one revised FAQ

Which journalling services can I crosspost to? [new FAQ]
http://www.dreamwidth.org/support/faqbrowse.bml?faqid=151

How can I crosspost entries? [revised]
http://www.dreamwidth.org/support/faqbrowse.bml?faqid=98 [updated]
ivorygates: (DW DREAMWIDTH RAINBOW "D&qu)
[personal profile] ivorygates
Well that didn't take long, did it? Application under the cut.

Read more... )
[personal profile] rho
As well as the addition of [site community profile] dw_docs_training that [personal profile] ivorygates has already mentioned, we're also going to be making a few changes to how we're running [site community profile] dw_docs itself.

First off, we're going to be moderating entries on this community. As I write this, there are 576 members here, and we're taking this step now to keep the number of entries here manageable and make sure that everything stays on topic. We want for this to be a community that anyone interested in documentation can read without being snowed under with the volume of entries.

Things that will be on topic here:
  • Any announcements [personal profile] ivorygates and I make (for example, "we need volunteers for this project!").
  • Summaries of which FAQs we've changed recently.
  • Discussion of broad-stroke documentation issues (for instance, "how do we best handle accessibility in our FAQs?").
  • People from other Dreamwidth projects keeping us informed of things that will be relevant to documentation (for example, "hey, we're going to be adding this big new feature soon so you might want to start documenting it now".

Notable things that won't be on topic:
  • Suggestions for things that need adding or changing (see below for how we're going to be handling these.
  • General Dreamwidth suggestions, which belong in [site community profile] dw_suggestions.
  • The actual process of writing things or questions about this, which will be going in [site community profile] dw_docs_training.

We're not going to switch over to being a moderated community for a couple of days yet at least. We want to give you all time to spot anything we might have missed before we do this. I'll also add that we're still going to be keeping open membership here, and we won't be screening comments. It will only be top-level entries that we'll be moderating.

As I mentioned above, we're not going to be taking suggestions for improvements in entries to this community any more. Instead, we'll be posting a "suggestions box" entry every month, and then having people comment there with their suggestions and feedback. We'll also keep a link to the current suggestions box thread in our profile. This way, people who are interested will be able to track comments on the entry, but people who aren't interested will be able to stay subscribed to the community without having to sit through all the suggestions posts.

We'll be going through the suggestions as they come in, and then migrating them over to a master list of Things That Need To Be Done which our hard working doc team (and doc trainees!) will be able to work off without having to track around the community looking for what's already been dealt with and what hasn't.

Again, we'll be waiting at least a couple of days before we implement this, so we can make any changes we need to based on your feedback.
ivorygates: (GEN WIKIPEDIA)
[personal profile] ivorygates
Now that we're in Open Beta, we're getting to see how actual people who aren’t us are using the site, and this is letting us know how we need to revise our documentation and, of course, write more.

One of the things we're viewing with enthusiasm now that many of our tasks are no longer as time-critical is the opportunity to allow many more people to participate in our process. In the past several months, a lot of people have wanted to get involved in site documentation, but there were a number of reasons we couldn't accept all the help that was offered.

We have now remedied that small problem.

The new community [site community profile] dw_docs_training is intended as a dedicated work and training environment for new volunteers, experienced members of the docs team, and for anyone who's working on related aspects of the GUI, such as the site copy team and the site styles team. [site community profile] dw_docs_training will be a closed, moderated, response-screened community so we can concentrate on the training and support aspects of docs writing.

In [site community profile] dw_docs_training, we'll expect you to write material off a supplied prompt and we'll the result in the community for critique. To ensure the critiquing process remains useful and focused, your sample exercises will be re-posted by one of the community moderators, and all comments will be unscreened at the same time, and only when everybody who needs to comment on the entry has commented.

Your material will be judged by three criteria: accuracy (does the site behave in the fashion you indicate?), clarity (can an inexperienced or confused reader understand what you've written and follow any directions included?) and conformity with the Dreamwidth style as laid out in the Manual of Style.

If you are participating in the community as a proofreader or copyeditor, the procedure you'll follow will be similar, except you won't be posting entries, you'll be commenting on the entries of others.

In addition to participating in [site community profile] dw_docs_training, all volunteers in training will be expected to read all of the FAQs. Not only will this give you a broad familiarity with the documentation, there are many places in which it hasn't yet reached perfection: this will be your chance to see if you can find errors.

You'll also need to familiarize yourself thoroughly with the Dreamwidth Manual of Style and the Dreamwidth Site Terminology, both of which can be found on the Dreamwidth Wiki.

The Dreamwidth Manual of Style:
http://wiki.dwscoalition.org/notes/Manual_of_Style

The Dreamwidth Terminology Notes:
http://wiki.dwscoalition.org/notes/Terminology

What we want out of this process, and we hope you want it too, is for you to be able to write a FAQ or other piece of site copy to site standard language, or (if you aren't one of our writers) to be able to review a piece of site copy, detect typos and other problems, identify those areas in which it does not meet the Dreamwidth standard, and prepare useful revision notes for its author.

We'll be posting the details of how to apply to the Docs Team here in [site community profile] dw_docs very soon.
wyntarvox: (Default)
[personal profile] wyntarvox
As of the recent code push, the URL to the paid accounts FAQ has been exposed to the following strings on /shop/account.bml:

.intro.self
.intro.gift
.intro.new

The idea is to help explain the different tiers of paid accounts, which people may not know about until they see them on this page.
ivorygates: (Default)
[personal profile] ivorygates
When you read your Circle using any of the Custom Filters (Comms, Feeds, Journals), the tab that appears on the screen says: Friends (Custom filter). Shouldn't this language be conformed?
[personal profile] rho
I'm happy to announce that I now have a partner in crim who will be acting as co-admin of all things documentation. [personal profile] ivorygates has been doing a whole lot of work behind the scenes to help make our documentation better, and I'm really thrilled that she's accepted my offer to be co-admin with me.

At it's most basic, the reason for this is just to take some of the workload and pressure off me, and to make sure that we don't have a single point of failure. It'll also mean that the two of us will be able to bounce ideas off each other, and will free me up to do things that I just wouldn't have had the time to do otherwise, like making little code changes to clear up site copy.

This won't really make a whole lot of difference to how you interact with us. It just means that there are now two people who you can go to with documentation related queries, and that there are two of us who can make official proclamation.

We've also been working on how we're going to take the documentation effort forwards now. I know I've been stalling a bit on this, and I'm sorry. Having [personal profile] ivorygates to bounce ideas off has really been a shot in the arm for me, and she's brought in a lot of good ideas of her own. We should be preventing our grand plan for how things will work here either late this week or early next week, at a guess.
cesy: "Cesy" - An old-fashioned quill and ink (Default)
[personal profile] cesy
I just spotted "All FAQs may not be fully translated in every language." on http://www.dreamwidth.org/support/faqsearch.bml?q=styles which I imagine is left over from LJ being translated into different languages.
rainbow: (Default)
[personal profile] rainbow
(I tried to post this yesterday, but managed to post only in my ownjournal -- yay brainfog!! And if this isn't the right place to post about it, let me know. The brian fog lives on)

I've just realised the gender stats ignore "Unspecified" in the breakdown.

It says:

Gender
The gender breakdown of our account holders:

* Female 14258 (85.1%)
* Male 2149 (12.8%)
* Other 349 (2.1%)
* Unspecified 10042

But running the numbers I get this:

* Female 14258 (53.2%)
* Male 2149 (8.0%)
* Other 349 (1.3%)
* Unspecified 10042 (37.5%)

Leaving out unspecified seems like it skews it a lot -- only the people who state they identify as male or female or don't mind being "other"ed are counted -- but the people who don't fit in those categories are 37.5% of the userbase.

I also note that the choice on the profile is "Rather not say", not "Unspecified", and those mean very different things to me.

~Carys
ivorygates: (Default)
[personal profile] ivorygates
It says: "Exclude content restricted to people age 18 and older" Should be: "Exclude content restricted to people age 18 and YOUNGER"
ivorygates: (Default)
[personal profile] ivorygates
Why do both the warning notices say "Age Filtered" Notice, when the second one -- Viewer Discretion Advised -- is not specifically age-related, but more a NSFW type of thing?
baggyeyes: Mac-Keyboard (Keyboard)
[personal profile] baggyeyes
Hi,

I took a look at the FAQ (What are Paid Accounts?), and there wasn't anything about it on the table. I know both Live Journal and Insane Journal's Free accounts have disabled customized comment pages. I just want to know if that will be the same here, and is it documented anywhere, particularly in the FAQ?
piranha: red origami crane (Default)
[personal profile] piranha
dear FAQ-team --

http://www.dreamwidth.org/support/faqbrowse.bml?faqid=98 should contain a mention that we do not permit crossposting to communities.
piranha: red origami crane (Default)
[personal profile] piranha
dear site copy team --

please remove the link to send a a gift (http://www.dreamwidth.org/shop/view.bml?item=vgift&gift=1&for=exampleusername) from the notification, as per rah in response to http://www.dreamwidth.org/support/see_request.bml?id=1035.

thank you!

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