report necessary docs changes here

[denise]

With Bugzilla defunct (RIP), we're still talking over what the process will be for reporting docs-related bugs, since they won't quite belong in the replacement system (Github Issues) we'll be using for code bugs. In the meantime, as you spot FAQs that need to be updated (or added), leave a comment here just so we don't forget them before we work out the replacement.

Comments

[ninetydegrees]

I had http://www.dreamwidth.org/support/see_request?id=27289 bookmarked. Can't remember why.

Edit: Oh wait. Swapping community names? http://www.dreamwidth.org/support/faqbrowse?faqid=214

http://www.dreamwidth.org/support/faqbrowse?faqid=77

[ninetydegrees]

http://www.dreamwidth.org/support/see_request?id=27257: Deleting access filters makes entries private

[ninetydegrees]

http://www.dreamwidth.org/support/see_request?id=27538

Mention why members list is disabled somewhere.
If docs can clarify the profile message (disabled why?) if would be nice too.

[pauamma]

<V_PauAmma_V> Is there a FAQ or something that actually documents the poll markup? http://www.dreamwidth.org/support/faqbrowse?faqid=106 doesn't.
<kaberett> something to go in the docs post...?
<V_PauAmma_V> (to kaberett) You mean http://dw-docs.dreamwidth.org/33984.html ?
<kaberett> yep

[ninetydegrees]

http://www.dreamwidth.org/support/faqbrowse?faqid=71

I think this is no longer true now (we always get inbox notifications?)

[ninetydegrees]

On /manage/settings/?cat=notifications event.journal_new_comment.reply.mycomment seems incomplete. I get 'I comment on any entry or comment'.

[ninetydegrees]

http://www.dreamwidth.org/support/faqbrowse?faqid=23

To edit or remove tags, you can go to Manage Tags from the "Organize" menu on any of the site-schemed pages. Here you may remove tags, rename tags, create new tags, and set the security level on your tags.

You can't set the security level of your tags on this page. You can *see* it.
Also may be add merge tags, and turn rename and merge into a link to http://www.dreamwidth.org/support/faqbrowse?faqid=209.

Also I realize that how the security level is private by default then dependent on the entry set isn't explained in the FAQ so maybe a few lines about this would be useful. It's not super intuitive as a process.

Depending on which journal style you've chosen (not all styles support this feature), your complete collection of tags will display in the sidebar of your journal as either a list or a cloud.

All our styles support this feature. Maybe rephrase 'not all styles'?

[ninetydegrees]

On http://www.dreamwidth.org/manage/settings/?cat=display terminology is inconsistent:
.setting.display.journalentrystyle.option says 'site skin' but .setting.display.journaliconstyle.label and .setting.display.journalentrystyle.option.comm say 'site layout'.

[ninetydegrees]

We get users asking why they IP was banned when they're trying to change their passwords and how long it'll last all the time. Could we have a 'why was my IP banned' FAQ?

#178: How do I turn a personal account into a community?

[ninetydegrees]

http://www.dreamwidth.org/support/faqbrowse?faqid=178

The page can now be found at https://www.dreamwidth.org/communities/convert and can no longer be accessed through Create Community.

[fu]

http://www.dreamwidth.org/support/faqbrowse?faqid=178 -> the link to convert communities should now go to https://www.dreamwidth.org/communities/convert

:)

ETA: oh I see that ninetydegrees had that well in hand! Didn't read the comments first heh.

[jennifer]

There's a request to clarify the language in FAQ 54: How do I control who can read my entries?

Relevant support req is here: http://www.dreamwidth.org/support/see_request?id=28924

Inbox questions

[ninetydegrees]

How many items can I have in my Inbox/ What happens when my Inbox is full?

I was looking for this in the Notifications FAQs and couldn't find any info about it (please tell me if I've missed it). I could find the answer to my first question in http://www.dreamwidth.org/support/faqbrowse?faqid=4 but I think it would be nice to mention limitations in a specific FAQ or add it to http://www.dreamwidth.org/support/faqbrowse?faqid=72.

Icons

[ninetydegrees]

http://www.dreamwidth.org/support/see_request?id=29255

http://www.dreamwidth.org/support/faqbrowse?faqid=16
http://www.dreamwidth.org/support/faqbrowse?faqid=240

per Anaraine's comment.

Why do I get a bad UTF-8 input error message? FAQ

[ninetydegrees]

As per H2's suggestion, a FAQ about this would be welcome as we often answer this question.
Rephrasing the error message ("Bad Unicode Input
Your browser sent some text which isn't recognised as valid text in the UTF-8 encoding. This might happen if you forced your browser to view the previous page in some encoding other than UTF-8. It may also indicate a bug in the browser. If you can't get around this error, contact us.") might be useful as well as it doesn't mention the most common source of the problem (ie c/p from MS Word and other similar RT sources).

Can I undo deleted Inbox content?

[shatteredshards]

Example: http://www.dreamwidth.org/support/see_request?id=29351

This is a fairly frequent ticket question, so updating http://www.dreamwidth.org/support/faqbrowse?faqid=72 to say that message deletion is permanent might be a good idea; it's not mentioned anywhere that I've seen.

Mention http://www.dreamwidth.org/openid/options.bml somewhere

[ninetydegrees]

I looked through the FAQs and couldn't find it. Did I miss it?
If not http://www.dreamwidth.org/support/faqbrowse?faqid=62 might be a good place for it although I think its own FAQ would be better if the title of FAQ #62 isn't edited as well.

Edit: actually #62 is a bad place for it since it talks about it the other way around. A whole new FAQ about using your DW ID to log into other sites would be nice I guess.

http://www.dreamwidth.org/support/faqbrowse?faqid=4 confusing

[ninetydegrees]

FAQ#4 doesn't explain that some of the features work for personal accounts but not for communities or vice versa. Also there's nothing tell you this might be an issue and that maybe you should read http://www.dreamwidth.org/support/faqbrowse?faqid=211.

I think it's a very important FAQ and could use a fresh coat of paint to make things clearer (and as I think some things are missing from the list as well).

Missing info about banning

[ninetydegrees]

Reading http://www.dreamwidth.org/support/see_request?id=29519 I thought there was a FAQ which was saying exactly what xehanort said. Turns out the information is scattered over several FAQs and not quite complete either.
I think missing info should be added to http://www.dreamwidth.org/support/faqbrowse?faqid=38 or everything could go in a new FAQ (What is 'banning'?).

General Getting Started FAQ

[ninetydegrees]

As mentioned by http://www.dreamwidth.org/support/see_request?id=30218, we don't have a tutorial FAQ which addresses the bare essentials (posting, searching for journals, subscribing and joining) and is aimed at everybody, not just LJ people. I think it would be nice to directly link to the update and search pages at least then link to FAQs or categories which explain things further. Like a starter kit.

[watersword]

There's a malformed <./li> in FAQ 131.

[ninetydegrees]

http://www.dreamwidth.org/support/faqbrowse?faqid=176
http://www.dreamwidth.org/support/see_request?id=30365

Might be useful to mention that asking for a reset email does not reset your password until you've clicked on the reset link so if you remember it before that it will still work.

[misskat]

NTS: document the autosave feature. http://www.dreamwidth.org/support/see_request?id=30720

[misskat]

Need to make a new Issues FAQ about the wierdnesses of the CAPTCHA. Base text as follows:

Sometimes, if the incorrect answer is given the first time and you go back to fix it, the CAPTCHA won't recognize any additional answers (whether they are correct or not). To pass the CAPTCHA, just do a hard refresh on the page to get a new question. On most browsers, that is CTRL+F5.

[azurelunatic]

Tags: http://www.dreamwidth.org/support/faqbrowse?faqid=23

Current: doesn't mention tag navigation

Proposed:

You can easily move between entries in the same journal or community with the same tag. Select the control, then select the tag you'd like to use. The and menu will appear.

[azurelunatic]

New Issues FAQ - https

Proposed:

Dreamwidth is working to support https on all pages. If you experience weirdness that might be caused by https issues, please let us know about it by contacting Support.

[azurelunatic]

Quicker Reply http://www.dreamwidth.org/support/faqbrowse?faqid=8

Current:
You can use the Leave a comment link to add a comment to an entry. The exact text label for this link may be different in different journals. This link opens a form with a text box where you can enter your comment. In some journals, the reply form will open on the same page, but in others, the link will take you to a new reply page.

Proposed:
You can use the Leave a comment link to add a comment to an entry. The exact text label for this link may be different in different journals. This link opens a form with a text box where you can enter your comment. In some journals, the reply form will open on the same page, but in others, the link will take you to a new reply page. On the reading page, the reply form will open on the same page. You can use the Read X Comments link to read other comments which have been left already.

[azurelunatic]

http://www.dreamwidth.org/support/faqbrowse?faqid=257 doesn't mention the Turn Off Mobile View For This Device; should it? (I'm not convinced that it should necessarily.)

[ironymaiden]

Hi. I'm interested in volunteering to write and edit content, but I haven't found any information on how to do that yet. Sorry to clutter this thread, but I'm at a loss.

Can someone point me in the right direction?