denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_docs2014-04-01 08:54 am

report necessary docs changes here

With Bugzilla defunct (RIP), we're still talking over what the process will be for reporting docs-related bugs, since they won't quite belong in the replacement system (Github Issues) we'll be using for code bugs. In the meantime, as you spot FAQs that need to be updated (or added), leave a comment here just so we don't forget them before we work out the replacement.
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

[personal profile] ninetydegrees 2014-04-02 04:34 am (UTC)(link)
I had http://www.dreamwidth.org/support/see_request?id=27289 bookmarked. Can't remember why.

Edit: Oh wait. Swapping community names? http://www.dreamwidth.org/support/faqbrowse?faqid=214
Edited 2014-04-02 04:38 (UTC)
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

http://www.dreamwidth.org/support/faqbrowse?faqid=77

[personal profile] ninetydegrees 2014-04-02 04:35 am (UTC)(link)
http://www.dreamwidth.org/support/see_request?id=27257: Deleting access filters makes entries private
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

[personal profile] ninetydegrees 2014-04-02 01:51 pm (UTC)(link)
http://www.dreamwidth.org/support/see_request?id=27538

Mention why members list is disabled somewhere.
If docs can clarify the profile message (disabled why?) if would be nice too.
pauamma: Cartooney crab holding drink (Default)

[personal profile] pauamma 2014-04-02 04:49 pm (UTC)(link)
<V_PauAmma_V> Is there a FAQ or something that actually documents the poll markup? http://www.dreamwidth.org/support/faqbrowse?faqid=106 doesn't.
<kaberett> something to go in the docs post...?
<V_PauAmma_V> (to kaberett) You mean http://dw-docs.dreamwidth.org/33984.html ?
<kaberett> yep
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

[personal profile] ninetydegrees 2014-04-27 02:30 am (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse?faqid=71

I think this is no longer true now (we always get inbox notifications?)
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

[personal profile] ninetydegrees 2014-05-14 12:27 pm (UTC)(link)
On /manage/settings/?cat=notifications event.journal_new_comment.reply.mycomment seems incomplete. I get 'I comment on any entry or comment'.
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

[personal profile] ninetydegrees 2014-05-22 09:36 am (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse?faqid=23

To edit or remove tags, you can go to Manage Tags from the "Organize" menu on any of the site-schemed pages. Here you may remove tags, rename tags, create new tags, and set the security level on your tags.

You can't set the security level of your tags on this page. You can *see* it.
Also may be add merge tags, and turn rename and merge into a link to http://www.dreamwidth.org/support/faqbrowse?faqid=209.

Also I realize that how the security level is private by default then dependent on the entry set isn't explained in the FAQ so maybe a few lines about this would be useful. It's not super intuitive as a process.

Depending on which journal style you've chosen (not all styles support this feature), your complete collection of tags will display in the sidebar of your journal as either a list or a cloud.

All our styles support this feature. Maybe rephrase 'not all styles'?
Edited 2014-05-22 09:40 (UTC)
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

[personal profile] ninetydegrees 2014-05-22 10:26 am (UTC)(link)
On http://www.dreamwidth.org/manage/settings/?cat=display terminology is inconsistent:
.setting.display.journalentrystyle.option says 'site skin' but .setting.display.journaliconstyle.label and .setting.display.journalentrystyle.option.comm say 'site layout'.
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

[personal profile] ninetydegrees 2014-06-13 04:24 pm (UTC)(link)
We get users asking why they IP was banned when they're trying to change their passwords and how long it'll last all the time. Could we have a 'why was my IP banned' FAQ?
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

#178: How do I turn a personal account into a community?

[personal profile] ninetydegrees 2014-06-19 12:23 pm (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse?faqid=178

The page can now be found at https://www.dreamwidth.org/communities/convert and can no longer be accessed through Create Community.
fu: Close-up of Fu, bringing a scoop of water to her mouth (Default)

[personal profile] fu 2014-06-20 02:49 am (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse?faqid=178 -> the link to convert communities should now go to https://www.dreamwidth.org/communities/convert

:)

ETA: oh I see that [personal profile] ninetydegrees had that well in hand! Didn't read the comments first heh.
Edited 2014-06-20 02:50 (UTC)
jennifer: painting of a girl with flowing red hair looking out to sea (Default)

[personal profile] jennifer 2014-06-25 06:13 am (UTC)(link)
There's a request to clarify the language in FAQ 54: How do I control who can read my entries?

Relevant support req is here: http://www.dreamwidth.org/support/see_request?id=28924
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

Inbox questions

[personal profile] ninetydegrees 2014-07-04 11:36 am (UTC)(link)
How many items can I have in my Inbox/ What happens when my Inbox is full?

I was looking for this in the Notifications FAQs and couldn't find any info about it (please tell me if I've missed it). I could find the answer to my first question in http://www.dreamwidth.org/support/faqbrowse?faqid=4 but I think it would be nice to mention limitations in a specific FAQ or add it to http://www.dreamwidth.org/support/faqbrowse?faqid=72.
Edited 2014-07-04 11:36 (UTC)
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

Why do I get a bad UTF-8 input error message? FAQ

[personal profile] ninetydegrees 2014-08-04 10:56 am (UTC)(link)
As per H2's suggestion, a FAQ about this would be welcome as we often answer this question.
Rephrasing the error message ("Bad Unicode Input
Your browser sent some text which isn't recognised as valid text in the UTF-8 encoding. This might happen if you forced your browser to view the previous page in some encoding other than UTF-8. It may also indicate a bug in the browser. If you can't get around this error, contact us.") might be useful as well as it doesn't mention the most common source of the problem (ie c/p from MS Word and other similar RT sources).
shatteredshards: a large cappuccino cup with a skein of multicolored yarn in it (Default)

Can I undo deleted Inbox content?

[personal profile] shatteredshards 2014-08-21 08:56 pm (UTC)(link)
Example: http://www.dreamwidth.org/support/see_request?id=29351

This is a fairly frequent ticket question, so updating http://www.dreamwidth.org/support/faqbrowse?faqid=72 to say that message deletion is permanent might be a good idea; it's not mentioned anywhere that I've seen.
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

Mention http://www.dreamwidth.org/openid/options.bml somewhere

[personal profile] ninetydegrees 2014-08-28 12:12 am (UTC)(link)
I looked through the FAQs and couldn't find it. Did I miss it?
If not http://www.dreamwidth.org/support/faqbrowse?faqid=62 might be a good place for it although I think its own FAQ would be better if the title of FAQ #62 isn't edited as well.

Edit: actually #62 is a bad place for it since it talks about it the other way around. A whole new FAQ about using your DW ID to log into other sites would be nice I guess.
Edited 2014-08-28 00:17 (UTC)
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

http://www.dreamwidth.org/support/faqbrowse?faqid=4 confusing

[personal profile] ninetydegrees 2014-09-21 07:00 pm (UTC)(link)
FAQ#4 doesn't explain that some of the features work for personal accounts but not for communities or vice versa. Also there's nothing tell you this might be an issue and that maybe you should read http://www.dreamwidth.org/support/faqbrowse?faqid=211.

I think it's a very important FAQ and could use a fresh coat of paint to make things clearer (and as I think some things are missing from the list as well).
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

Re: http://www.dreamwidth.org/support/faqbrowse?faqid=4 confusing

[personal profile] ninetydegrees 2014-11-09 12:01 am (UTC)(link)
http://www.dreamwidth.org/support/see_request?id=29761

Layer quotas not mentioned. Style quotas could be explicit. Don't think numbers are mentioned anywhere else (even in the repo config file). I had to find it out by creating layers.
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

Missing info about banning

[personal profile] ninetydegrees 2014-09-22 04:37 pm (UTC)(link)
Reading http://www.dreamwidth.org/support/see_request?id=29519 I thought there was a FAQ which was saying exactly what xehanort said. Turns out the information is scattered over several FAQs and not quite complete either.
I think missing info should be added to http://www.dreamwidth.org/support/faqbrowse?faqid=38 or everything could go in a new FAQ (What is 'banning'?).
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

General Getting Started FAQ

[personal profile] ninetydegrees 2015-01-22 02:39 pm (UTC)(link)
As mentioned by http://www.dreamwidth.org/support/see_request?id=30218, we don't have a tutorial FAQ which addresses the bare essentials (posting, searching for journals, subscribing and joining) and is aimed at everybody, not just LJ people. I think it would be nice to directly link to the update and search pages at least then link to FAQs or categories which explain things further. Like a starter kit.
watersword: Keira Knightley, in Pride and Prejudice (2007), turning her head away from the viewer, the word "elizabeth" written near (Default)

[personal profile] watersword 2015-02-03 06:22 pm (UTC)(link)
There's a malformed <./li> in FAQ 131.
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

[personal profile] ninetydegrees 2015-02-07 12:31 pm (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse?faqid=176
http://www.dreamwidth.org/support/see_request?id=30365

Might be useful to mention that asking for a reset email does not reset your password until you've clicked on the reset link so if you remember it before that it will still work.
misskat: Picture of Kat with black plastic frames (Default)

[personal profile] misskat 2015-04-20 07:17 am (UTC)(link)
NTS: document the autosave feature. http://www.dreamwidth.org/support/see_request?id=30720
misskat: Picture of Kat with black plastic frames (Default)

[personal profile] misskat 2015-04-27 01:14 am (UTC)(link)
Need to make a new Issues FAQ about the wierdnesses of the CAPTCHA. Base text as follows:

Sometimes, if the incorrect answer is given the first time and you go back to fix it, the CAPTCHA won't recognize any additional answers (whether they are correct or not). To pass the CAPTCHA, just do a hard refresh on the page to get a new question. On most browsers, that is CTRL+F5.
misskat: Picture of Kat with black plastic frames (Default)

[personal profile] misskat 2015-04-27 01:35 am (UTC)(link)
Will do, probably tomorrow. Brain is parsing everything in early modern English tonight, so...
misskat: three guys in kilts around a xxx bin saying ACHGCH! (Achgch!)

[personal profile] misskat 2015-04-27 02:24 am (UTC)(link)
For comments authored by "anonymous"
We must assume the best of all intents
But sadly there are bots autonomous
and Google's rules they aim to circumvent.
For CAPTCHAs to prevent the spamming trash,
if answer first received is wrong, will fail.
An answer given twice will trigger cache
and will not recognize that ship set sail.
To make it through the tor'trous field of woe
and get your comment posted on the page
A hard refresh will brand new query show
With different answer crave'd on the stage.
To do this thing and pass through lock-ed gate
a doubled keypress needed to unlock
Control and function five will wipe the slate
Just hold together to turn back the clock.

And if there is an error to report
Just take a breath, and kindly ping Support.
azurelunatic: A castle with rockets and fire cannons with the DW D on it. (Castle Dreamwidth)

[personal profile] azurelunatic 2015-04-27 03:06 am (UTC)(link)
*crying laughing*
misskat: A bunch of minions from Despicable Me in heart formation (Minion Heart)

[personal profile] misskat 2015-04-27 04:31 am (UTC)(link)
Done! Love you too, D. <3
azurelunatic: A glittery black pin badge with a blue holographic star in the middle. (Default)

[personal profile] azurelunatic 2015-04-27 04:04 am (UTC)(link)
Tags: http://www.dreamwidth.org/support/faqbrowse?faqid=23

Current: doesn't mention tag navigation

Proposed:

You can easily move between entries in the same journal or community with the same tag. Select the Show tag navigation control, then select the tag you'd like to use. The Previous selected tag and Next selected tag menu will appear.
azurelunatic: A glittery black pin badge with a blue holographic star in the middle. (Default)

[personal profile] azurelunatic 2015-04-27 04:11 am (UTC)(link)
New Issues FAQ - https

Proposed:

Dreamwidth is working to support https on all pages. If you experience weirdness that might be caused by https issues, please let us know about it by contacting Support.
azurelunatic: A glittery black pin badge with a blue holographic star in the middle. (Default)

[personal profile] azurelunatic 2015-04-27 04:49 am (UTC)(link)
Quicker Reply http://www.dreamwidth.org/support/faqbrowse?faqid=8

Current:
You can use the Leave a comment link to add a comment to an entry. The exact text label for this link may be different in different journals. This link opens a form with a text box where you can enter your comment. In some journals, the reply form will open on the same page, but in others, the link will take you to a new reply page.

Proposed:
You can use the Leave a comment link to add a comment to an entry. The exact text label for this link may be different in different journals. This link opens a form with a text box where you can enter your comment. In some journals, the reply form will open on the same page, but in others, the link will take you to a new reply page. On the reading page, the reply form will open on the same page. You can use the Read X Comments link to read other comments which have been left already.
azurelunatic: A glittery black pin badge with a blue holographic star in the middle. (Default)

[personal profile] azurelunatic 2015-04-27 04:56 am (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse?faqid=257 doesn't mention the Turn Off Mobile View For This Device; should it? (I'm not convinced that it should necessarily.)
ironymaiden: (bumbler)

[personal profile] ironymaiden 2017-04-09 05:45 am (UTC)(link)
Hi. I'm interested in volunteering to write and edit content, but I haven't found any information on how to do that yet. Sorry to clutter this thread, but I'm at a loss.

Can someone point me in the right direction?