- ([personal profile] rho) wrote in [site community profile] dw_docs2009-02-22 06:36 pm

FAQ titles

One thing I've noticed in looking at the FAQs that you guys have written is that you seem to be going with the LJ style for the titles/questions in the FAQ, using two-part questions like "What is Quick Reply? How do I turn Quick Reply on or off?" and "What does my profile contain? Who can see the information on it?"

I'm not totally committed to this, and will happily change my mind if you disagree with me, but I've never really been much of a fan of this sort of naming. My general feeling is that if possible, we should try to have all the questions just be simple single questions, and that if that isn't possible, we should consider splitting up into two different FAQs.

What do you guys think?
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[personal profile] 0jack 2009-02-23 02:14 pm (UTC)(link)
I think that this might be the best choice, especially if users can choose to open all FAQs in a section at once by selecting the section header. (I hope that makes sense.) I think that -- being as politic as possible -- many people are not best served by more information than they need coming up at once. It's not like we're going to "waste room" or something.