Docs suggestions post

[rho]

Have any suggestions for things that you think should be documented but aren't, things about the current documentation that you think need improving, or any "hey, wouldn't it be neat if..." ideas that pertain to docs? Comment here with them, and I'll either fix them, put them in zilla, or explain why I don't want to do them.

Comments

[nonethefewer]

I'd like a FAQ, or walkthrough, or something, on how (as a user) to use the support page, but I'm not sure where exactly that would go.  I'd envision, were I writing something for my workplace, something that took a user through the steps of supportification.  Possibly broken into chunks?, like "How do I close a support request if I ate the email?" or "I've submitted my request; what can I expect now?" or things, or stuff.

(This came about because it took me a good 5 minutes to figure out how to close a support request I'd opened with credit.)