denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_docs2010-03-16 08:15 am

FAQ/site copy suggestions

I realized it's been a while since there's been a "suggest improvements to the FAQ and site copy" entry. This is that entry.
yvi: Kaylee half-smiling, looking very pretty (Default)

[personal profile] yvi 2010-03-16 12:23 pm (UTC)(link)
Don't know if anyone saw this yet, but I'll just link: http://www.dreamwidth.org/support/see_request?id=5672

[personal profile] rho 2010-03-16 02:29 pm (UTC)(link)
I'd also like to apologise for going AWOL, both to [staff profile] denise and to everyone in [site community profile] dw_docs. I feel awful for it, but I've had an attack of Real Life recently.
liv: Stylised sheep with blue, purple, pink horizontal stripes, and teacup brand, dreams of Dreamwidth (sheeeep)

[personal profile] liv 2010-03-16 02:59 pm (UTC)(link)
I'm working on greatly expanding the styles FAQ - see draft here. I would welcome any comments, suggestions for extra FAQs needed, etc etc.

FAQ 137 - How do I buy a paid account is still talking about Paypal. I assume you'll update it when you have the new system fully in place?

FAQ 62 - What is an OpenID account should maybe mention joining communities, since that's such a selling point for DW.

FAQ 5 - How do I post an entry should link to FAQ 91 - What is the rich text editor

FAQ 145 - How do I comment using OpenID could do with more detail, or perhaps breaking up into multiple FAQs. In particular we should have some mention of OpenIDs that are not on the person's access list having URL mangling, because it seems to annoy a lot of people and isn't documented.

FAQ 41 - What is comment threading needs to document the new link that goes straight to the beginning of the thread.

FAQ 43 - What are the limits on comments talks about a "human test", but links to a FAQ that talks about a CAPTCHA and I think the terminology is a bit confusing.

Lots of descriptions of comment buttons still refer to the old LJ-style buttons, they should be cleaned up to describe and perhaps include examples of the new, DW icons.

FAQ 14 - What are interests should mention the magic juice way of finding people with similar interests. (Also, this is a bug, not a docs issue, but the popular interests page is way broken, counting unique interests as if billions of people shared them. I guess somebody knows this already? Oh yes, it's in bugzilla, carry on then.)

FAQ 76 - Reading filters needs major updating to talk about the feature that actually exists, not something that is planned for the future.

Topics not really covered in the FAQs:
Multilevel tags
Setting up custom footer text for crossposted entries, including using the comment number image
liv: Stylised sheep with blue, purple, pink horizontal stripes, and teacup brand, dreams of Dreamwidth (sheeeep)

[personal profile] liv 2010-03-16 03:07 pm (UTC)(link)
Also, cos I always think of something after I hit post:

Various options for URL appending, especially looking at people's entry pages in your own style or light style.

PS: I'm basically willing to write these FAQs or any others you need, or go through the existing ones and fix wording, or whatever, but I really don't want to duplicate effort. I get the feeling that everything is a bit on hold until the marvellous new FAQ system comes on line, but honestly I don't think that's even been properly spec'd yet. So any interim stuff, I'm happy to take on, and I am not going to be at all offended if my writing gets wiped out in a few months' time because we implement a new, vastly better system.
triadruid: Apollo and the Raven, c. 480 BC , Pistoxenus Painter  (Default)

[personal profile] triadruid 2010-03-22 11:50 am (UTC)(link)
In addition to http://www.dreamwidth.org/support/faqbrowse.bml?faqid=137 talking about PayPal, http://www.dreamwidth.org/shop talks about Google Checkout, which it is my understanding isn't correct either.
baggyeyes: Bugs Bunny and the Bull (Default)

[personal profile] baggyeyes 2010-03-16 04:24 pm (UTC)(link)
People have been asking about adding to the footer in their cross poster - Maybe expand on the little text in a FAQ?
Edited 2010-03-16 16:28 (UTC)
yvi: Kaylee half-smiling, looking very pretty (Default)

[personal profile] yvi 2010-03-23 05:07 pm (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse?faqid=125 says the network feature and reading filters arent yet available
zarhooie: image: llama outline. Text: DOOM LLAMA (Random: Doom Llama)

[personal profile] zarhooie 2010-03-24 03:19 pm (UTC)(link)
http://www.dreamwidth.org/support/see_request?id=5881

The footer at the bottom of sitescheme pages still says © 2009 when it should say 2010.
zarhooie: Girl on a blueberry bramble looking happy. Text: Kat (Default)

[personal profile] zarhooie 2010-03-24 07:36 pm (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse?faqid=82&view=full

That could use [whatever.com profile] name with a list of what sites we support.
zarhooie: Girl on a blueberry bramble looking happy. Text: Kat (Default)

[personal profile] zarhooie 2010-03-24 10:59 pm (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse.bml?faqid=128

Needs to be updated to reflect recent changes.
celtic_maenad: Oil painting of girl's shoulders & head. The girl has ram's horns and red hair, pulled back. (Default)

create memory page

[personal profile] celtic_maenad 2010-03-31 04:30 am (UTC)(link)
It's late and although I was just there, I can't remember the actual name of the page. Anyway, when I go to mark an entry as memorable, there's text that says if I want to select more than one keyword to hold down the control key and click... But a Mac user doesn't have a control key, and neither does my iPod (from where I am writing this comment). Perhaps the site copy should be more inclusive?
zarhooie: Girl on a blueberry bramble looking happy. Text: Kat (Default)

[personal profile] zarhooie 2010-04-03 11:08 am (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse?faqid=64&view=full
Needs to be updated to reflect the current state of the rename system (in active development, not live yet, Support will help for honest-to-god mistakes in username typing, other cases will be evaluated case-by-case)
azurelunatic: Vivid pink Alaskan wild rose. (Default)

[personal profile] azurelunatic 2010-04-06 05:06 am (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse?faqid=4
Tiny nitpicky: "post security levels" violates the "entry is what you make, post is how you get it there" standard, if DW style is adhering to that rule.
chemicallace: My personal avatar, a lady with a flask. (Default)

[personal profile] chemicallace 2010-04-08 02:47 am (UTC)(link)
http://www.dreamwidth.org/support/see_request?id=6018

Fix title of edit icons page. Change from "Manage Userpics" to something involving icons to keep terms consistent.
ninetydegrees: Art: self-portrait (Default)

[personal profile] ninetydegrees 2010-04-10 08:28 am (UTC)(link)
Related to this: the old link to edipics is used in several FAQs. It may need to be updated to editicons even it's going to be redirected. I made a list of FAQs where the link was used when working on that bug: http://bugs.dwscoalition.org/show_bug.cgi?id=2398#c4
ninetydegrees: Art: self-portrait (Default)

[personal profile] ninetydegrees 2010-04-10 08:30 am (UTC)(link)
Nitpick: on the site map, two titles are slightly inconsistent with the rest:
"Read Dreamwidth's official journals" should be "...read Dreamwidth's official journals" and "work with some site tools" should be "...work with some site tools".
yvi: Kaylee half-smiling, looking very pretty (Default)

[personal profile] yvi 2010-04-11 06:16 pm (UTC)(link)
Site-copy: http://www.dreamwidth.org/support/see_request?id=6053 "Optional: Include in one or more subscription filters. You must subscribe to the user by selecting the second box above in order to add them to any subscription filters." on subscribe page needs to be changed to not refer specifically to the second box.
sporky_rat: A Dreamsheep dreaming of DW Support (_support)

[personal profile] sporky_rat 2010-04-12 08:29 pm (UTC)(link)
How to put your metadata in your emailed post.
http://www.dreamwidth.org/manage/emailpost?mode=help&type=headers isn't mentioned anywhere in the faqs.
lannamichaels: Astronaut Dale Gardner holds up For Sale sign after EVA. (Default)

[personal profile] lannamichaels 2010-04-12 10:41 pm (UTC)(link)
In http://www.dreamwidth.org/site/suggest.bml , the language used makes me think that it's meant to be a place for reporting bugs/problems with the site and suggestions for fixing the bugs, specially language like "Tell us what problem your suggestion is intended to solve, why you think your suggestion is the best solution to that problem, what problems or drawbacks your suggestion might have, and if there are any other ways you can think to do it." Is this comm only for suggestions for solving problems, or is it for general site suggestions for improvement?
lannamichaels: Astronaut Dale Gardner holds up For Sale sign after EVA. (Default)

[personal profile] lannamichaels 2010-04-13 04:24 pm (UTC)(link)
I don't know. Maybe changing the wording to include something like "problems or general site improvements"? The term problem, to me, indicates that there's something wrong with the way the site works and needs fixed.
lannamichaels: Astronaut Dale Gardner holds up For Sale sign after EVA. (Default)

[personal profile] lannamichaels 2010-04-13 06:49 pm (UTC)(link)
That sounds good to me. :)
foxfirefey: A fox colored like flame over an ornately framed globe (Default)

[personal profile] foxfirefey 2010-05-01 05:49 pm (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse?faqid=204

Needs changing because now we can transfer points!
triadruid: Apollo and the Raven, c. 480 BC , Pistoxenus Painter  (Default)

[personal profile] triadruid 2010-05-03 03:29 pm (UTC)(link)
FAQ 137 no longer talks about PayPal or anything, but a small type crept in: In the paragraph that starts "If you decide to pay by credit card", it says "charing" about halfway through (should be "charging").
triadruid: Apollo and the Raven, c. 480 BC , Pistoxenus Painter  (Default)

[personal profile] triadruid 2010-05-08 06:42 pm (UTC)(link)
Well, I'd say you did a pretty good job, then. :)
ninetydegrees: Art: self-portrait (Default)

[personal profile] ninetydegrees 2010-05-05 02:46 pm (UTC)(link)
When filling the poll in dw_biz I've realized that I don't know what the differences between free and paid comms are (the comm is specifically searchable I think but I'm not sure). I think FAQ#4 could note which extra services apply to communities.
msilverstar: alan cumming smiling impishly (dimples)

[personal profile] msilverstar 2010-05-14 03:56 am (UTC)(link)
+1

I knew that the nested tag thing existed, but all I could think to search on is was "colon"...

Here's a fantastic tutorial on the topic: http://relevant-creativity.dreamwidth.org/18372.html

(the 2/3 refers to the set of tutorials, not the nested tags)
cheyinka: A glowing blue sheep with green eyes (electric sheep)

[personal profile] cheyinka 2010-05-08 07:37 pm (UTC)(link)
The list of paid account features (http://www.dreamwidth.org/support/faqbrowse?faqid=4) doesn't include the ability to view thumbnails of your icons when posting.(http://endersgame.net/~cheyan/screenshots/icondropdown.png - screenshot made when I was trying to explain to someone how to find that feature, before I knew it was a paid feature)
chemicallace: My personal avatar, a lady with a flask. (Default)

[personal profile] chemicallace 2010-05-14 04:17 am (UTC)(link)
http://www.dreamwidth.org/support/see_request?id=6323

Adding an FAQ with details about using images as backgrounds on a journal would be good.
zarhooie: Girl on a blueberry bramble looking happy. Text: Kat (Default)

[personal profile] zarhooie 2010-05-18 05:22 pm (UTC)(link)
http://www.dreamwidth.org/support/see_request?id=6361

FAQ 4 needs to be updated with comm stuff.
foxfirefey: A fox colored like flame over an ornately framed globe (Default)

[personal profile] foxfirefey 2010-05-19 01:42 am (UTC)(link)
http://www.dreamwidth.org/support/faqbrowse?faqid=125

"Network: your Circle's circle. This means the equivalent of the Friends' friends page is "Read your Network" and the equivalent of "Popular with Friends" is "Popular in your Network". The Network isn't available yet."

Network is totally available now for paid users!
azurelunatic: Vivid pink Alaskan wild rose. (Default)

[personal profile] azurelunatic 2010-06-06 12:29 pm (UTC)(link)
http://rinue.livejournal.com/275253.html?thread=688181#t688181
Comment there highlighted that so far in my poking around, I haven't seen the FAQs explicitly spell out that yes, if you pay to create an account then when your paid time runs out, you get to keep the account as free. It's very of-course from the volunteer level, but it looks like it may need explicit stating somewhere.